Ordering Silo Refill

All refill orders must be placed directly with the Metsel order office. Please allow a minimum of 48-hours notice, when ordering a replacement silo or refill. Any special delivery requirements, e.g. restricted hours of access to schools; details of road closures must be conveyed at the time of the order being placed, to enable us to plan the delivery accordingly. You must also provide the order office with the material required.

Depending on site access, deliveries are provided by rigid trucks (maximum 20 tonne loads), city tankers (short wheelbase articulated trucks, maximum 27 tonne loads) or articulated trucks (maximum 30 tonne loads). With the silo capacity being 35 tonnes, refill levels should be 15 tonnes or less for rigids, 8 tonnes or less for city tankers and 5 tonnes or less for articulated vehicles.

When the silo refill truck arrives on site, it needs to get within 5 metres of the silo to undergo its discharge procedure. A rubber hose is connected to the silo inlet pipe from the silo truck and the material is blown from the truck into the silo, via pressurised air. Failure to provide access to the silo, within 5 metres or less, could result in the truck returning to the plant without discharging its load, incurring a ‘returned load charge’ to the customer.

Only authorised Metsel vehicles and personnel are permitted to fill the silos. All unauthorised personnel must keep clear of the silo area during these operations.